Delete your account
You can request deletion of your Grounded Parenting account and its associated personal data here. You do not need to sign in, have an active membership or reinstall the app.
Request deletion by email
Email us from the email address used for your Grounded Parenting account and tell us you want to delete your account and its associated data.
Email an account deletion requestIf the button does not open your email app, write to hello@groundedparenting.app with the subject Grounded Parenting account deletion request.
Do not send your password, payment details, photos or your child's records. If you cannot access your account email, contact the same address for help. We may need to verify that you own the account before deleting it.
What happens to your data
The deletion process stops new account activity, removes your uploaded files from active storage, requests deletion of your RevenueCat subscription record, and removes your account and associated app data. This includes child profiles, developmental records, sleep and feeding logs, growth entries, notes, memory book settings, and your community posts and comments.
Deletion completes after the subscription provider accepts the request or confirms that its customer record is absent and account removal succeeds. If a step fails, deletion can remain pending and require a retry. Provider acceptance does not mean every provider copy is erased immediately.
We keep minimal account-identifier and retry records while a provider deletion request remains unfinished. A separate account-identifier and timestamp record supports a fixed 24-hour check for late subscription updates, followed by scheduled removal. That window is not extended by retries; an unfinished provider request has no automatic expiry and may need support intervention.
Administrative and moderation audit records are held separately for security and accountability and are not automatically removed with your account. They currently have no fixed automatic expiry. You can contact us to request review of retained information.
Authentication email content and delivery logs are retained by Resend for 30 days under our current plan. Provider service logs, backup copies and Apple or Google transaction records follow the relevant provider's retention and deletion processes. See our Privacy Policy for details. Deleting your account does not promise removal of every provider copy within 24 hours.
Removing the push token associated with your account does not itself delete Firebase's separate installation record. Messaging-provider identifiers follow Google's and Apple's applicable deletion and retention processes.
Manage your subscription separately
Deleting your account or uninstalling the app does not cancel an Apple or Google subscription. To stop future renewal charges, cancel with the store where you subscribed.
You can request account deletion even if you have not cancelled your subscription.
You can also delete in the app
Open your profile using the profile button, go to the account section and choose Delete account. Confirm using your password and the word DELETE. Account options are also available during setup and on the membership screen.
Using the app is optional. The email request above is available if you no longer have access to it.